Refund Policy · AuroraModules

Refund Policy

Effective date: August 31, 2026

AuroraModules.com sells downloadable professional software and software licenses. Because a downloaded package cannot be physically returned, refund eligibility depends on whether the product has been downloaded or used and whether CityMind can resolve a verified product problem.

1. Before download or project use

You may request a full refund within 14 calendar days after purchase if the software package has not been downloaded and the product or included entitlement has not been used in a customer or internal project.

2. Defective, inaccessible, or materially misdescribed products

If a purchased product cannot be downloaded, is materially defective, or materially differs from its published description, contact lamar@citymind.com within 14 calendar days after discovering the issue. Include the dealer company, order number, product version, controller model when applicable, and enough detail to reproduce the problem.

CityMind will first make a reasonable effort to provide access, correct the package, supply the proper release, or resolve the verified problem. If CityMind cannot resolve a qualifying issue within a reasonable period, you may receive a full or partial refund appropriate to the affected product. This exception remains available even if the package was downloaded.

3. Items that are normally not refundable

Except for a qualifying issue described above or a right required by law, refunds are not provided after a software package has been downloaded, an installation license has been used, the software has been deployed in a project, or account records show unauthorized copying, sharing, resale, chargeback abuse, or an attempt to bypass licensing controls.

Custom programming, onsite work, commissioning, consulting, and other separately quoted services are governed by the applicable proposal or service agreement rather than this digital-product policy.

4. Compatibility and change of mind

Product pages identify supported hardware, software environment, license model, and important use boundaries. Please review that information before ordering. A mistaken purchase or change of mind is eligible under Section 1 only while the package remains undownloaded and unused. CityMind may offer an exchange or account credit when it is a better practical solution, but no exchange or credit is guaranteed.

5. Effect of a refund

A full refund ends the associated license and entitlement. Download access and controller-bound licenses may be revoked. If Theme Manager or another bonus was included only because of the refunded purchase, that bonus entitlement may also be revoked when no other qualifying paid purchase remains. You must stop using and delete refunded software packages and licenses in your possession or control.

6. How to request a refund

Email lamar@citymind.com with:

• the dealer company and purchaser name;
• the order number;
• the product and version;
• the reason for the request; and
• relevant troubleshooting details for a product problem.

Do not send payment-card numbers, passwords, private keys, or license-signing secrets.

7. Processing

Approved refunds are returned to the original payment method when practical. Applicable refunded taxes are handled with the transaction. After CityMind submits a refund, the bank or card issuer controls when the credit appears. This is commonly 5 to 10 business days, although timing can vary.

8. Legal rights

This policy does not limit refund, cancellation, or other rights that cannot be waived under applicable law.

9. Contact

CityMind Technology Group, LLC
Attn: Lamar Brantley
10709 Old Grove Circle
Bradenton, Florida 34212
lamar@citymind.com